Testimonials for Nova Basement Systems

"Good job!!  I look forward to working with you again.  You were fast, courteous, professional, and with a no hassle sales quote!!"

"I appreciate the fact that you listened and adjusted our fees based on our concerns and fairness." 

"Installation crew was excellent!"

"We had a friend that used Nova, so we chose them too."  

"I went with Nova because they are a local service and not from out of state.  I received a prompt return phone call from my web inquiry.  Very low pressure from the salesman.  They are all very nice people who love dogs!!"

"I am very pleased with your entire company and employees! You gave us what we needed at an affordable price without high pressure sales!!!!"

"I chose Nova because of the reviews online about the workmanship and integrity of the owners and workers.  They were on time, polite, friendly crew that did a beautiful job and left no mess behind." 

"Installers were so nice to work with.  They were very polite and knowledgeable.  They answered all of my questions.  The foreman worked so hard but they all did there fair share.  I went with Nova because they had a different opinion on what was needed to fix the problem.  Therefore,  much better price and affordable."

"The staff was friendly , workers were friendly and efficient, and they cleaned up wonderfully."

"I chose Nova because of the price and Niles salesmanship." 

"Your workmen were polite and friendly.  They kept busy the whole time they were there." 

"I chose Nova because of a friends referral." 

I am very satisfied with the installation of CleanSpace and the closing of the vents. I went into the area when it was 10 degrees outside and found it comfortable. And I only had a sweatshirt on. A few thoughts during the installation process: 1. When the workers showed up the first day, I asked who the contact person would be. Nathan told me that he was that person. I would have been a little more at ease if a senior manager would have let me know that-perhaps giving assurance that Nathan was highly qualified to do the job, despite his young age. This is no reflection on Nathan who seemed to be capable and professional. 2. The booklet "CrawlSpace Science" points out that the 20-mil product is used on the walls. I questioned Nathan about the much lighter wall covering that was used. It might have been a good idea, if you don't use the 20-mil product on the walls, if you would make that clear to the customer. Perhaps Phil did tell me that at the time of our estimate, but I don't recall. 3. Phil and I gave some attention to the existing insulation on the walls, but didn't talk about the existing 6-mil product on the floor. I thought it was to be removed but Nathan said it will act as another desirable layer. That makes sense and certainly helps to keep the CleanSpace cleaner during the installation. Despite what you might think by now, I am well-satisfied with the finished job and would add that the booklet sent to me was an effective marketing tool. I read it twice and consider it as informative as the salesman. I've shared it with my neighbor. The area where we live, is a target-rich area for your service since there are no basements due to the high water table. I don't think there is any slab construction here. There are three different associations: carriage houses, town houses, and condos. Just this morning, my wife and I listened to a home improvement program and the subject of dirt crawl spaces came up. The "expert" didn't give good advice since he didn't mention closing the vents, installing CleanSpace and have a suitable dehumidifier. He focused on wall insulation with just a mention of covering the dirt. I thought I could have given the lady better advice, thanks to Nova Basement Systems.

"We were very impressed with all the phases of your company:  From the office personnel, estimator, and to the installers.  All of them were very professional given the contact we had with each group.  We were referred to your company by our son, who hired NOVA to correct his basement issues."

We have enjoyed working with everyone we have met or talked to at Nova.  We chose Nova based on the ability to solve a variety of problems.